- Lead an 8-person depot managing all US hardware provisioning (100–1,500 monthly new hires) and Break/Fix operations for a 16,000-employee workforce.
- Set firm-wide IT hardware standards and supply localized equipment to regional IT support teams.
- Automate depot workflows and cross-functional data collection by developing custom applications and scripts saving countless manual hours.
- Engineer role-based provisioning systems that automatically deploy specific hardware and software tailored to a new hire’s job profile.
- Track hardware lifecycles, manage inventory, and generate reporting using ServiceNow to consistently meet strict, time-sensitive deployment deadlines.
- Author operational SOPs and knowledge base articles to establish consistent depot processes and training.