- Managed daily maintenance, performance tuning, and health monitoring for enterprise server infrastructure.
- Led complex infrastructure upgrades across 70+ Dell hosts, successfully maintaining zero downtime during critical updates.
- Administered the complete VDI lifecycle, handling the deployment, troubleshooting, and decommissioning of virtual systems.
- Optimized overall system performance by collaborating with cross-functional engineering and support teams.
- Authored over 100 knowledge base articles to standardize internal troubleshooting and system administration processes.